BOOKING A TOUR
Our Booking Process is just a guideline for you to follow. We are a customer focused organisation and are as flexible as you need us to be in order to make the booking process as seamless as possible.
STEP 1 - ENQUIRY
This is the initial contact phase where you contact us.
The purpose of this phase is to get as much information pertaining to your tour as possible so that we can create an accurate quotation based on your requirements. We look for the number of people travelling, airport of arrival and departure, accommodation requirements, golfing requirements and any additional activities you may wish to participate in.
STEP 2 - QUOTATION
The quality and accuracy of our quotation is based largely on the information gathered in Step 1.
However, if we do not have sufficient detailed information we can create multiple quotes showing all the different types of tour options available. Alternatively, we may contact you in a better attempt to define your requirements. We are happy to work on your requirements until we have a tour itinerary and price that you and your party are happy with. If you require any changes at this stage, please let us know and we will modify the quotation until we have an itinerary that you are all completely happy with.
STEP 3 - CONFIRMATION
Once we have an itinerary that you are happy with in terms of dates, accommodation, transport, activities and price we will proceed to make the reservations in your name for the required tour and dates.
It may be possible to make changes after this point, but this will incur additional charges as set out in our Terms and Conditions. Once all is confirmed we will e-mail you the detailed itinerary.
STEP 4 - BOOKING A TOUR
To be in a position to finalise your tour booking we will need the following information:
- The name, address and billing address for the lead person of your party.
- The names and addresses of all the persons travelling in your party.
- Your confirmed pick up and drop off airport, flight details and times.
- Any further changes to the itinerary may be requested here.
STEP 5 - PAYING A DEPOSIT
Once Step 4 has been completed we will request a deposit to secure your tour as set out in our Terms and Conditions.
This is usually 50% of the agreed tour price except in the case of a booking made within 3 months of the commencement date of the tour in which case payment of the full agreed amount will be required immediately on booking. We offer a secure online payment portal as well as alternative payment options including electronic bank transfer. We can accept a single payment or group payments depending on your party requirements.
STEP 6 - FINAL PAYMENT
Final Payment is required in accordance with our Terms and Conditions in advance of your arrival in Scotland.
This again is flexible based on what works best for your party. Once payment is received your booking file is complete and we can proceed to confirm your itinerary and issue invoices as appropriate. We are happy to e-mail you all of the documentation and additionally, our Concierge will have a custom tour pack containing copies of the documents prepared for you and your party on arrival.
STEP 7 - ARRIVING IN SCOTLAND
Once you have arrived at the airport our Concierge will meet you in the arrivals hall.
Please use the form below to enquire about booking a Golf Vacation or if you prefer, you can call us on +44 1292 318479 in the UK. We will then provide you with a quotation for your vacation.
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